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Call Arena > Mobile Extras/ Cell Phone Extras > Mobile Software & Applications » iMessage phone number greyed out; sends messages from email. Visual voicemail doesn't work either. Help
Old 10-12-2012, 11:14 AM   #1 (permalink)
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Default iMessage phone number greyed out; sends messages from email. Visual voicemail doesn't work either. Help

I just purchased the iPhone 4s (white) from Virgin Mobile as soon as it came out. I recently updated the system software to IOS 6. Everything was all good until I realized neither my iMessage or Visual Voicemail was working properly.

Starting off with my iMessage, I got to Setting > Messages > Send & Recieve. It has my Apple ID on top which is correct and then under it, it has my phone number, email, and "Add Another Email". My email is checked but my phone number is greyed out and wont let me check it. I tried turning off iMessage and a soft restart but still the same problem occured. Whenever I text people with iMessage, it shows my email and I would like it to show my number instead. How do I fix this?

And for my visual voicemail, whenever I tap on the Phone icon and go over to the voicemail tab, it automatically calls my voicemail instead of listing all the voicemails like it use to. I also found out it doesnt even notify me when I get a new voicemail. How do I get visual voicemail back?

Thanks for your help!

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